At Norwest Antennas, we always work towards building a long term relationship with our clients.
We never aim at fishing out as much money as possible from a customer, and rather work on leaving a good impression by providing a service that is great value for money! We want our clients to be future advocates of our services, so when someone else is looking for an antenna technician they would not hesitate to say – "I know these guys called 'Norwest Antennas' and they are awesome!" ... See MoreSee Less
Wondering if your reception problem is covered under warranty? Don’t wait – talk to us!
If you are experiencing reception problems after our installation, please call our office team to discuss the issue.
A lot of the time, we are able to guide you in troubleshooting the problem and identify the likely cause over the phone. Our company takes great responsibility for our work and we would never decline a return visit to fix warranty related issues.
However, if the issue is caused by factors unrelated to our previous installation, a call out fee for the return visit will apply.
Please rest assured that our technicians will always explain the issue and will find the best possible solution. ... See MoreSee Less
How do I re-tune my TV and why do I need to do it?
If you just moved into a new property and can’t get any reception, the first thing you should do is run an auto-tune setting on your TV set.
Your TV usually stores channels in its memory base on the frequencies your previous antenna was tuned to. For example, if you lived in an area closer to a Sydney transmission tower your antenna would have been using VHF frequencies and your TV stored those parameters in its memory. If you then moved to an area closer to the Kurrajong repeater, your antenna will most likely work on UHF frequencies, so you will have to update your TV tuner’s memory by running an auto-tune.
To do that, select the “Settings” option in your TV Menu and look for “auto-tuning” or “auto-scan”. Click “Ok” or “Run” and your TV will automatically search for relevant channels and re-write previously memorised parameters.
If this still has not resolved the issue, call us on 1300 323 344. ... See MoreSee Less
In the last year, there has been a big shift away from Foxtel to a combination of Free-to-Air channels and online streaming services.
If you have cancelled your expensive Foxtel subscription but having troubles with Free-to-Air reception, Norwest Antennas’ technicians can help you to identify and solve the problem.
We can usually utilise the same cabling that has been used for Foxtel and re-connect it to the TV antenna. If you still have an old antenna system installed that hasn’t been used, our technician will run a health check and advise if anything needs to be replaced. ... See MoreSee Less