To all our wonderful customers – thank you very much for being so patient and understanding during this stressful time of the year! We are doing our best to get all scheduled jobs done before Christmas break but unfortunately weather is not willing to play our game at the moment😊
Of course, it is also in our interest to complete as many jobs as possible, but safety of our technicians is even more important! Therefore, we will have to leave it to their discretion to decide whether it is safe to proceed with a job or if it must be re-scheduled for a drier day.
Thank you once again for being respectful and understanding! ...
The countdown to Christmas has begun...
Don't want to be left without TV reception during your holidays? Then call us ASAP to secure an appointment with our experienced technicians. Only a handful of time slots left this week...
1300 323 344 ...
Perfect Reception One Day – No Signal the Next Day?
Intermittent reception issues are very common and can be caused by various factors.
To assist us in getting to the bottom of the issue, it’s a good idea to take note of when the reception issue is happening and what devices are on at the same time.
We will then try to arrange an appointment at a time when the problem is likely to be present, as our technicians will only be able to detect and fix the issue, if it is occurring during the assessment.
Rest assured that our technicians will not replace existing equipment if not absolutely necessary and always make sure the customer knows exactly what work is being done.
To arrange an appointment, or talk to our office staff about your particular reception needs, please call 1300 323 344. ...
Minor repairs now vs major job a bit later?
With the strong winds we experience every early spring, we are getting a lot of calls for repairs of existing antenna masts. Luckily, most people notice the loose guy wires or tilted mast before it collapses. In some cases, however, a great damage can be done to the roof and antenna itself if the repairs are not completed on time.
Why wait till a minor fix turns into a major pain when you can book an inspection by our technician now and prevent your antenna mast from collapsing in near future? We can also asses and advise if your existing mast can be replaced with a shorter and safer mount.
Call us today!
1300 323 344 ...
Is your antenna in the way?
We have a lot of enquiries to move existing antennas to a different spot on the roof to allow for solar panel installations.
There are a few things to keep in mind:
- The original position of your antenna was specifically chosen to provide the best possible signal and moving it even by a few meters may cause your TV reception to deteriorate. The signal may be blocked by a nearby building or an interference may be present. We may need to elevate the antenna on a taller mast or add an amplifier to have a good reception in the new spot.
- If you already have an antenna on a guy wired mast, we might not have enough room in the new location to stretch the wires and secure the mast properly. In that case we may need to swap your existing mast for a different mount and replace the antenna with a more powerful model to keep your TV reception intact.
Our technicians have many years of experience in the field and can find a solution no matter how difficult the issue is.
Call us on 1300 323 344! ...
Please be advised that our company is currently working as usual.
The health and safety of customers and our team is our highest priority and we have implemented the following measures, in light of the current situation with COVID-19.
Greeting and distance - Our technicians will not be shaking your hands or be in close contact with you. We will be waving, saying hello and keeping our distance.
Minimising time spent inside your home - We will take equipment and parts out of their boxes outside your property, before taking them inside for the installation and ask kindly for longer conversations to take place outside keeping 1.5m distance.
Hygiene practices - We are committed to training and supporting our technicians in the best hygiene practices.
Confirming Appointments – When confirming appointment, we will kindly ask all customers if any household members experience flu-like symptoms or are currently in self-isolation. Your understanding and cooperation with this is greatly appreciated!
We understand that the current times are extremely stressful and are committed to continue operating, unless advised otherwise by the Federal Government.
Norwest Antennas Team ...
Investigating Interference – Fixing Pixellation
Unfortunately, there is no straight forward solution for pixellation issues, as they can be caused by a number of factors - e.g. poor connection on the cables, weak signal from the antenna due to changes in the line of sight to the transmitter, faulty antenna or distribution equipment, external or internal interference.
Initially, our technicians usually check signal levels from the antenna and on the end points to check if there are significant losses in between. They will then go through the distribution system step by step to pinpoint the troublemaker.
If the interference is present at the time of our appointment, our signal meter will be able to pick up the interference spikes as they occur and we are able to identify the cause fairly quickly.
However, on some occasions it may take a couple of visits to get to the bottom of the problem, as we do not want to charge our customers for a costly upgrade of the whole antenna system, if it is not necessary.
We understand that fixing interference issues can be frustrating and always take into consideration previous dealings with our customers to provide discounts for further repairs where possible. So if the issue re-occurs after our technicians' initial visit, please don't hesitate to contact us and we will do our best to accommodate a speedy response to solve the problem.
We're only a phone call away - 1300 323 344 ...
Prompt, courteous, efficient service! Potential costs were quoted while making the service appointment. I had an increasing problem with pixellation, which was resolved by Raj installing a digital aerial. Raj was professional, friendly and courteous, keeping me informed along the way as he investigated the reception issues. I am very happy with the outcome and am happy to recommend this company.
Excellent service! Called this company and within a few hours had a quote and a booking confirmed. They turned up when they said they would, sent me photos of the job and updated me on what occurred. Highly recommend this company who deliver awesome service at a competitive price!
Great professional service, efficient, courteous, quick and effective. Fixed the reception problem in record time for a great price. Explained everything really well. Thank You. I would definitely recommend this business.
Highly professional and super honest - did a brilliant job including going the extra mile - highly recommended.
Very professional in dealing with our TV reception issues - knowledgeable, courteous, tidy and very quick. The technician took time to explain how TV reception from an antenna works, what our two problems were and how to trace faults. I learnt a lot! And their price on completion of the job was very reasonable. Thoroughly recommend them.
Technician took the time to explain everything to me & communication between office was really easy from booking right through to receiving invoice in my inbox:-) Thank you, will recommend to any friends & family.
Norwest Antennas Pty Ltd
Kellyville Ridge NSW 2155
1300 323 344
Professional Service - Affordable Price
Our mission is simple... We offer a professional service at an affordable price.
Feel Free to give us a call to discuss your reception issues, and obtain a quote.
Alternatively, you can send your enquiry via our online form and we will be in touch.