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Dear Customers,

Please be advised that our company is currently working as usual.

The health and safety of customers and our team is our highest priority and we have implemented the following measures, in light of the current situation with COVID-19.

Greeting and distance - Our technicians will not be shaking your hands or be in close contact with you. We will be waving, saying hello and keeping our distance.

Minimising time spent inside your home - We will take equipment and parts out of their boxes outside your property, before taking them inside for the installation and ask kindly for longer conversations to take place outside keeping 1.5m distance.

Hygiene practices - We are committed to training and supporting our technicians in the best hygiene practices.

Confirming Appointments – When confirming appointment, we will kindly ask all customers if any household members experience flu-like symptoms or are currently in self-isolation. Your understanding and cooperation with this is greatly appreciated!

We understand that the current times are extremely stressful and are committed to continue operating, unless advised otherwise by the Federal Government.

Kindest Regards,

Norwest Antennas Team
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Investigating Interference – Fixing Pixellation

Unfortunately, there is no straight forward solution for pixellation issues, as they can be caused by a number of factors - e.g. poor connection on the cables, weak signal from the antenna due to changes in the line of sight to the transmitter, faulty antenna or distribution equipment, external or internal interference.

Initially, our technicians usually check signal levels from the antenna and on the end points to check if there are significant losses in between. They will then go through the distribution system step by step to pinpoint the troublemaker.

If the interference is present at the time of our appointment, our signal meter will be able to pick up the interference spikes as they occur and we are able to identify the cause fairly quickly.
However, on some occasions it may take a couple of visits to get to the bottom of the problem, as we do not want to charge our customers for a costly upgrade of the whole antenna system, if it is not necessary.

We understand that fixing interference issues can be frustrating and always take into consideration previous dealings with our customers to provide discounts for further repairs where possible. So if the issue re-occurs after our technicians' initial visit, please don't hesitate to contact us and we will do our best to accommodate a speedy response to solve the problem.

We're only a phone call away - 1300 323 344
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Kurrajong Repeater is back online and all channels are now working! ... See MoreSee Less

To all our customers receiving Free-to-Air signal from the Kurrajong Transmitter tower - there is currently an issue with reception on Channels 7, 9 and 10 from this transmitter. The problem is most likely linked to yesterday's storm. We are investigating the issue and will report as soon as we have an update from the service provider. ... See MoreSee Less

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A Yagi antenna, horizontally polarised, I installed on a St Clair home oriented towards Kurrajong also receives some Wollongong channels by way of note when I scanned the TV after setting it up. Kurrajong signal there is excellent.

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